Best Price Guaranteed

1. Overview of the Policy
Our Best Price Guarantee (BPG) policy ensures that customers receive the lowest price on furniture they purchase from us. This applies to in-store customers and especially to orders placed via email. If a customer shows an identical product at a lower price from a competitor, we promise to match our price.

2. Definition of 'Best Price'
- Eligible Competitors : Price matching applies only to furniture retailers located in Belgium.

- Product Identity : The product must be exactly the same (same brand, model and attributes) and available at a lower price in the competitor's store at the time of the price match request.

3. Proof Requirements
- Documentation : The customer must provide one of the following proofs of the lower price:
- A link to the competitor's product page showing the current lower price; Or
- An original offer or quote from the competitor in paper, PDF or email format. The offer or quote must not be older than 7 days from the date on the document.

- Verification : Our team will verify the lower price and availability of the item.

4. Price adjustment period
A customer can request a price adjustment up to 5 days after their purchase.

5. Exclusions
- Excluded Items : The following items are not eligible for the MPG policy:
- Products sold directly by the manufacturer.
- Items sold during liquidation or clearance sales.

- Promotional Exclusions : The following promotional events are excluded from the MPG policy: January Sales, July Sales, Black Friday.

6. Claims Process
To request a price match, customers must send us their original 'Purchase Order', along with the website link or offer document showing the lower price from a competitor.

7. Changes to the Policy
This policy applies to both in-store and email orders. Depot Design may revise and update this policy periodically. We reserve the right to change the terms to better serve our customers.